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Anne Leach, BS, MT(ASCP) is the Project Manager at pSMILE. She has over 30 years of experience in the Clinical Laboratory with an emphasis in Chemistry. She began her career at SMILE in 2007 as an International QA/QC Coordinator and assumed the leadership of the project in 2017. Anne is a graduate of the University of Nebraska and holds a Bachelor of Science degree in Medical Technology. She is ASCP registered as a Medical Technologist.
Anne's experience prior to working at SMILE includes 11 years at Shands Hospital at the University of Florida. She also worked as a QA officer at the regional testing laboratory of United Blood Services, Blood Systems Laboratories. She has worked at several other large metropolitan hospital labs and smaller physician office labs.
Anne's areas of interest at SMILE have included the development of extensive tools for method validation and work on the AutoSMILE and Oversight Masterlist database projects. Her coursework in the Johns Hopkins University Masters in Education for Health Professions (MEHP) program allowed her to help with the development of a formal curriculum for the internal training of SMILE coordinators. She also has attended Carey Business School Executive Education programs in Project Management and Team Leadership. Anne enjoys teaching and training. She has led presentations at regional network conferences and during international site visits. Anne is an active member of the American Society for Quality (ASQ) and is driving the effort to achieve ISO 9001:2015 accreditation for the pSMILE project.
Peggy Coulter, MDE, BS, MT(HEW) is a Senior International QA/QC Coordinator with pSMILE. She has over 35 years of experience in the Clinical Laboratory which includes Microbiology, Chemistry, Hematology, Blood Bank, Histology, and Serology with an emphasis in Mycobacteriology. She began her career at SMILE in 2005. Peggy is a graduate of St. Mary's College of Maryland and holds a Bachelor of Science degree in Biology and a Master's Degree in Distance Education.
Peggy's experience prior to working at SMILE was in the Johns Hopkins Hospital Microbiology Laboratory as a QA/QC, Training Specialist. Her experience also includes work at other area hospital labs and a smaller physician's office lab before working at Johns Hopkins.
Peggy's interests and contributions at SMILE have included the development of the Tuberculosis Laboratory Observation visits, TB Laboratory Bio-Safety training and checklists, Travel Risk Training for the SMILE staff and the ongoing procurement of EQA programs most applicable for the needs of our laboratories. Peggy leads the SMILE ISO 9001 accreditation project and developed the initial SMILE Coordinator Internal Training Program using Moodle Source Ware. Peggy enjoys one on one teaching and training of laboratory staff and giving small presentations during international site visits.
Peggy loves to be busy both at work and at home. In her free time, she sings in both a barbershop chorus and quartet and fosters animals for the Maryland SPCA.
Heidi Hanes, BS, MT(ASCP) SH is a Senior QA/QC Coordinator, Technical Specialist at pSMILE. She is an expert in the field of Hematology. She has been with the SMILE project since 2006. Prior to working at Johns Hopkins, Heidi worked at Mercy Medical Center in Baltimore in the Hematology Department for 20 years.
Heidi attended the University of Pittsburgh, graduating with a Bachelor of Science degree. While at the university, she participated in an undergraduate study, creating a new drug similar to Lidocaine. She went on to attend Conemaugh Hospital Medical Technology School acquiring a certificate in Medical Technology. Heidi is an ASCP registered Medical Technologist and Hematology Specialist.
At SMILE, one of Heidi's primary responsibilities is the management of the Resources section of the pSMILE website. She is also an AutoSMILE super-user, and is responsible for assisting programmers with the development and enhancement of the database as well as training SMILE staff on the software. Heidi enjoys training and giving presentations and has led laboratory training sessions both at regional conferences and all over the world. She holds an Executive Certificate in Business Communication from the Carey Business School at Johns Hopkins University.
Orlinda Maforo, HBMLS, is a Senior International QA/QC Coordinator at pSMILE. Orlinda's career at pSMILE began in May 2008 as an International QA/AC Coordinator. In 1999, Orlinda graduated from the University of Zimbabwe with a Bachelor of Science, Honors degree in Medical Laboratory Sciences.
Prior to working at pSMILE, Orlinda worked at three institutions in Harare, Zimbabwe namely, CIMAS Medical Laboratories, the Biomedical Research and Training Institute (BRTI) and the University Of Zimbabwe-University Of California, San Francisco (UZ-UCSF). During this time, Orlinda gained Serology, Immunology and HIV/ TB Research Laboratory experience. Orlinda has served as a quality specialist for over 10 years.
At pSMILE, Orlinda designed an internal auditing tool that serves as one of the projects essential quality management instruments. She has held a leading role in the training of seven pSMILE coordinators. Orlinda enjoys working directly with laboratory teams to demystify complex topics like assay validation, monitoring quality control and effective investigation of proficiency testing failures. Orlinda administers an easy to understand teaching style that has also proved useful for assisting and improving laboratories struggling with the application of Good Clinical Laboratory Practices.
Mark Swartz, MBA, MT(ASCP) is a Senior International QA/QC Coordinator and IT Specialist with pSMILE. He has over 25 years of experience in the Clinical Laboratory with an emphasis in Chemistry. He began his career at SMILE in 2007 as an International QA/QC Coordinator and moved into a senior position with more of an IT focus in 2017.
Mark leads all of SMILE's IT related committees as well as the method validation committee. He has developed Microsoft Excel tools for evaluation of method validation data as well as the Oversight Master List SQL database and internet interface where SMILE stores contact, Action Plan and EQA order information for the laboratories with which it collaborates. Mark has also written several reports and SOPs for SMILE. He has given several presentations on method validation and parallel testing at regional network conferences and during international site visits. Mark enjoys problem solving and always learning something new.
Arden Bongco, BS, MT (AMT), RT has been an International QA/QC Coordinator with pSMILE since 2011. He earned his Bachelor of Science in Medical Technology in the Philippines and is American Medical Technologists (AMT) registered. He has experience in a wide variety of the areas in Clinical Laboratory Science and is an expert at troubleshooting laboratory equipment. Arden has also served in administrative and technical supervisor roles in the Core, Immunology, and Cytokine Laboratories at The Johns Hopkins Hospital.
Arden worked for many years as a laboratory generalist and cross-trained in Limited Radiology. He also worked towards certification as an Emergency Medical Technician (EMT) in Colorado. Having a background in respiratory care, he finished the required courses in Respiratory Therapy where his early years of work and interests in pulmonary care and rehabilitation were focused.
Arden leads SMILE's Decisions Positions and Standards (DPS) and social committees. He is also SMILE's liaison with Medical Training Systems and works closely with One World Accuracy for continuous quality service and improvement. He enjoys giving presentations at regional conferences and during site visits. He has earned an Executive Certificate in Business Communication from the Carey Business School at Johns Hopkins University.
Afton Dorasamy, BSc (Hons) joined pSMILE in May of 2017 as an International QA/QC Coordinator. She is a medical scientist by training with a strong background in microbiology. After attaining her Bachelor’s degree in Science (2004) she went on to pursue post graduate studies with a keen focus on Tuberculosis.
After graduating with an Honors degree in science from the Nelson R. Mandela School of Medicine in Durban, South Africa she commenced a medical scientist internship at the Inkosi Albert Luthuli Central Hospital (IALCH), Department of Microbiology - a large TB reference center in South Africa. On completion of her internship, she was recruited at the newly established Kwa-Zulu Natal Research institute for HIV and TB (K-RITH) Durban, a collaboration between Howard Hughes Medical institute and University of Kwa-Zulu Natal. In the role of TB Laboratory manager, she was responsible for establishing and implementing various protocols for clinical studies related to Tuberculosis and HIV.
Afton has gained invaluable experience from having worked in both clinical and research TB laboratory settings at the heart of the epidemic in South Africa. Her hands-on experience and approach to TB testing has allowed her to stay connected to the routine practices in the TB lab and to the advances in the available technology. In addition to her duties as a QA/QC Coordinator, Afton is an active member of several internal SMILE committees as well as cross-network TB committees. She is also responsible for collaboration with the United Kingdom National External Quality Assessment Service (UKNEQAS) EQA provider.
Mandana Godard, MBA, MS, MT (ASCP) is an International QA/QC Coordinator at pSMILE. Prior to joining pSMILE in September 2009, Mandana worked as a lead Medical Technologist in the departments of Hematology and Blood Bank at Quest Diagnostics Inc. for over 10 years.
Mandana completed her Master's in Business Administration with a concentration in management and a Master's Degree in Biotechnology, both from Johns Hopkins University.
Mandana leads the pSMILE internal committee that has oversight of internal SOPs as well as the committee that organizes pSMILE's presence at regional conferences. She is also oversees pSMILE's collaboration with the EQA provider One World Accuracy. Mandana also leads and is an active member of several other committees. Her involvement with Histology and Cytology protocols lead her to co-author the American Journal of Clinical Pathology article, Improving diagnostic capability for HPV disease internationally within the NIH-NIAID-Division of AIDS Clinical Trial Networks. Mandana is leading the project to align SMILE's internal SOPs in compliance with ISO 9001:2015 accreditation. She also enjoys giving presentations and manual cell differential training during site visits.
Amy Rada, BS, MLS (ASCP)CM is an International QA/QC Coordinator at pSMILE. She joined pSMILE in October of 2017. Prior to working at SMILE, Amy worked as a general medical technologist concentrating in Flow Cytometry at the University of Maryland St. Joseph Medical Center.
Amy received a Bachelor of Science degree in Medical Laboratory Science from Salisbury University. She went on to receive a Master Certificate in Immunodiagnostics/ Flow Cytometry from Michigan State University. Amy is also certified as a Medical Laboratory Scientist by the American Society of Clinical Pathology.
In addition to her duties as a QA/QC Coordinator, Amy is an active member of several internal committees including SOP management, conference committee and EQA audit committee. She is also responsible for collaboration with the College of American Pathologists (CAP).
Bre’Shey Jones is an Administrative Coordinator at pSMILE. She has been with pSMILE project since November of 2018. Prior to pSMILE, Bre’Shey worked as a Customer Service Representative for Johns Hopkins Healthcare, and a medical record/intake coordinator for a mental health agency.
At pSMILE, Bre’Shey provides a broad range of administrative support to faculty and staff working for pSMILE project. She coordinates and implements standard office services such as purchasing and processing payment requests, records control, and coordinating departmental meetings and training sessions. Her roles also include data entry, monitoring and triaging pSMILE proxy emails, managing and troubleshooting EQA downloading system in collaboration with the pSMILE IT Team.
As an active member of the Standard Operating Procedure (SOP) Committee, Bre’Shey creates and revises SMILE internal SOPs, appendices and resources, including SOPs for using SAP systems and other administrative processes. She is also a member of the Marketing Committee which works to standardize the outward appearance of all pSMILE reports and deliverables.
Eunhee Rim, MBA, BSc is the Program Officer at pSMILE. She manages the contract's financial and administrative tasks. Her most important roles include monitoring and analyzing financial data for accuracy and compliance. She also leads various financial processes including annual budget loads, projection of future spending, and responding to a funding organization's financial questions and internal audit investigations. In this position, she is constantly in communication with the Johns Hopkins Office of Finance staff and with domestic and international vendors. She supports pSMILE staff with SAP related training as well. Eunhee is also involved with various IT projects in developing scope of work, timelines and deliverables, and produces project validation documents.
Prior to joining pSMILE, Eunhee worked for a Johns Hopkins affiliated international non-profit health organization. She was involved in developing the first board of advisors of the organization and administering fundraising from individual donors and through online donations. She also collaborated on annual budget development and financial tracking for the department. Finance related activities also included managing domestic and international independent consultants and technical services.
Her international experience comes from a background in international development for a U.S. government program in the Asian region. She counseled U.S. companies and presented at workshops for U.S. state governments looking for market expansion. Working with local government and industry associations, she advocated on behalf of U.S. businesses by negotiating pro-business policies. She has an MBA in international business and is trained in project management.
Roderick Julius has been a Programmer Analyst for the Johns Hopkins Hospital System for the past thirteen years. He was hired as a member of the Pathology Informatics Department where he worked jointly for Pathology Data Systems (PDS) and the JHU-SMILE project from its inception in 2005. Until 2017, the majority of his time at Hopkins was as a shared resource between the two groups where his main area of focus was web development and database development and administration.
While working for PDS Rod collaborated with Hopkins programmers and lab staff to develop multiple web sites. This included the Continuous Quality Improvement Proficiency Testing site, the Faculty and Resident Catalog site, the Johns Hopkins Off-Campus Lab Location site, the first web-based Server Inventory for PDS as well as other web projects. Aside from the web, Rod worked as a member of their Tier one help desk rotation where he fielded department wide requests for assistance. He was also part of a team of analysts that worked on a multi-year project that extracted, normalized and migrated years of blood product data from five different institutional databases into one central repository.
As a member of the JHU-SOM team working on the SMILE project Rod has developed and maintained psmile.org from its initial launch in 2005 until today. During this time, he has been an integral part of all three website redesigns as well as responsible for all other aspects of the site including updating versions of the database, creating and maintaining database maintenance plans, writing code that meets industry standards, increasing efficiency by automating manual processes and expanding its overall scalability.
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